Dear Huseyin Dinek: I apologize for the inconvenience you've experienced. The issue with the transaction was due to Turkish customs requirements that were not clearly communicated to us. Despite this, we did our best to assist. We value your business and trust, and we're hopeful to find a solution that satisfies both parties. Thank you for your feedback, which we use to improve our services. Once again, I apologize for any inconvenience caused. We look forward to resolving this matter and moving forward with our collaboration. Warm regards, KHONS